WNS Recognized as a ‘Leader’ for Healthcare Payer Operations Transformation by NelsonHall

Business Wire IndiaWNS (Holdings) Limited (NYSE: WNS), a leading provider of global digital-led Business Process Management (BPM) solutions, today announced that for the second consecutive year it has been recognized as a ‘Leader’ in NelsonHall’s 2024 NEAT Vendor Evaluation for Healthcare Payer Operations Transformation in the overall market segment.

WNS’ ability to deliver technology-driven transformation across Healthcare payer operations including clinical summarization and care management has been highlighted as a key strength. The company’s clinical summarization platform, powered by Gen AI, is able to quickly and efficiently process large volumes of medical information to streamline prior authorization and reduce fraud, waste, and abuse (FWA). The Gen AI care management platform supports value-based care models which improve patient satisfaction, reduce medical cost, and drive health outcomes. WNS’ domain capabilities, advanced analytics expertise, and outcome-based pricing models have also been cited as key differentiators.

“Expanding AI and Gen AI capabilities are creating new growth opportunities in the payer market. WNS is proactively addressing this trend by creating solutions which combine domain, data, and technology to improve outcomes for all stakeholders across the healthcare value chain,” said Keshav R. Murugesh, Group CEO, WNS.

Bilal Chaudhry, Principal Healthcare & Insurance Analyst, NelsonHall, said: “WNS was identified as a Leader in the Healthcare Payer Operations Transformation NEAT for its ability to provide substantial benefits to clients with its innovative approach and continued investment in new technologies. This includes integration of Gen AI capabilities to enhance healthcare operations and its ­overall strategy that promotes an advisor-led approach to building solutions.”

WNS serves some of the largest Health Insurance companies in the US. WNS’ deep clinical expertise, technology-enabled digital solutions, and advanced analytics capabilities enable clients to drive digital transformation and improve healthcare outcomes. WNS’ utilization management, care management, and payment integrity programs provide significant savings and improve clinical appropriateness. The company’s administrative services reduce operating costs by boosting digital adoption across provider and member experiences, data management, and claims processing.