WNS Deploys Proprietary AI-driven Automated Claims Processing Solution for Animal Friends Insurance

WNS (Holdings) Limited (NYSE: WNS), a leading provider of global digital-led Business Process Management (BPM) solutions, today announced that it has deployed its proprietary AI-driven automated claims processing solution for Animal Friends Insurance (AFI), a leading pet insurance provider in the UK.

The solution has been developed by WNS Analytics leveraging SKENSE, its proprietary enterprise-grade cognitive data capture and processing platform powered by advanced AI models and Gen AI capability. The advanced analytics capabilities of SKENSE, in combination with WNS’ deep domain expertise, have enabled this step forward in automated claims processing. WNS deployed this solution, keeping data and AI elements intact in a controlled environment while adhering to stringent security and regulatory requirements at AFI. The cloud-based solution has enabled AFI to fast-track claims processing, shorten settlement cycle timeframes by over 60 percent, and increase data labeling productivity by 50 percent, leading to enhanced customer experience.

“We are pleased to partner with Animal Friends Insurance to co-create a first-of-its-kind AI-driven domain-based claims processing solution. Faster claims processing is crucial to ensure customer satisfaction in the intensely competitive industry. WNS leverages our industry expertise, proprietary AI/ ML models, and proven platform capabilities to enable insurers to deliver on rapidly evolving customer expectations,” said Keshav R. Murugesh, Group CEO, WNS.

“Providing support to our customers at those critical times is highly important to Animal Friends. Through intelligent automation, we’re able to reduce friction points in our claims process, ensuring timely and seamless outcomes so they can focus on caring for their pet when it matters most. WNS’ AI-driven automated processing solution has helped us directly improve efficiencies, minimising the need for unnecessary manual interventions and increasing the speed of claims processing; all without compromising on quality, security, or regulatory compliance,” said Richard Mills, Chief Executive Officer, Animal Friends Insurance.