New Delhi, Jan 26 (SocialNews.XYZ) The National Consumer Disputes Redressal Commission (NCDRC) has directed Maruti Suzuki India Ltd to pay Rs 1 lakh in compensation to a customer for providing misleading information about the fuel efficiency of his purchased car.
The NCDRC, led by Dr Inder Jit Singh, declared the car manufacturer's advertisement from October 20, 2004, as misleading, saying that issuance of such advertisement amounts to "unfair trade practice" on the part of the manufacturer and dealer.
Rajiv Sharma, who purchased the car in 2004 based on promises of a fuel economy ranging from 16-18 km per litre, filed a complaint when he discovered the actual mileage to be significantly lower at 10.2 kilometers per litre.
Seeking redress, he initially approached the District Consumer Disputes Redressal Forum, which partially granted his request, awarding him Rs 1 lakh in compensation.
Despite Maruti Suzuki's appeal to the State Commission, the decision remained in Sharma's favour. The case proceeded to the NCDRC, where Dr Singh upheld the previous rulings, concluding that the advertised mileage claims were misleading and violated consumer rights.
Moreover, DD Motors, the dealership involved, failed to appear in court, leading to the case proceeding against them ex parte. Now, Maruti Suzuki has been ordered to pay Rs 1 lakh to Sharma, as the commission reaffirmed the significance of transparent and accurate information in the automotive industry.
Source: IANS
About Gopi
Gopi Adusumilli is a Programmer. He is the editor of SocialNews.XYZ and President of AGK Fire Inc.
He enjoys designing websites, developing mobile applications and publishing news articles on current events from various authenticated news sources.
When it comes to writing he likes to write about current world politics and Indian Movies. His future plans include developing SocialNews.XYZ into a News website that has no bias or judgment towards any.
He can be reached at gopi@socialnews.xyz