WNS Recognized as a ‘Leader’ in Insurance by ISG

Business Wire IndiaWNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions, today announced that it has been recognized as a ‘Leader’ in the 2023 ISG Provider Lens™ Insurance BPO Services Quadrant Report across multiple service lines in both North America and Europe. In North America, WNS was named a ‘Leader’ in Life and Retirement (L&R) Insurance BPO, Property and Casualty (P&C) Insurance BPO, and Life & Retirement Insurance TPA. In Europe, it was ranked a ‘Leader’ in both the P&C and L&R categories.

Across all categories, WNS was recognized for its deep domain expertise, innovative digital-first solutions, advanced analytics capabilities, and strategic platform partnerships. The company’s unique technology assets, including an end-to-end ‘Insurance-in-a-Box’ BPaaS solution (InVog), WNS Vuram hyperautomation capabilities, and digital self-service models delivered through WNS Expirius are creating market differentiation across Insurance sectors. WNS was also cited for its Unified Analytics Platform (UAP), actuarial centers of excellence, strategic insurtech and platform partnerships, and innovative commercial models.

“WNS’ ability to deliver digitally-led transformative offerings across insurance sectors while optimizing costs and enhancing efficiencies is well established. Clients rely on us to co-create innovative solutions that leverage cutting-edge technology and are based on a deep understanding of their specific domains and unique business requirements,” said Keshav R. Murugesh, Group CEO, WNS.

“WNS is bolstering its position in the insurance BPO market by creating its proprietary offerings and forming new partnerships and alliances,” said Ashish Jhajharia, Lead Analyst, ISG.

WNS offers a full suite of digital-first services to over 65 global insurance clients across P&C and L&A leveraging deep domain knowledge, unique technology accelerators, strategic InsurTech partnerships, advanced analytics and digital transformation solutions to innovate and transform operations for insurers. The company has over 12,000 global employees supporting insurance clients, including domain-certified staff, actuarial teams, and dedicated data scientists.