Business Wire IndiaTalisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, is excited to announce its strategic partnership with Kaleyra, a US-listed Communications Platform as a Service company.
The partnership agreement aims at elevating the customer experience and journey with Talisma’s Customer Relationship Management & Digital Engagement Platform, which will now be further enhanced with Kaleyra Video, a WebRTC audio and video calling tool.
Talisma’s Digital Engagement Platform is built to offer an exceptional customer experience across an omnichannel journey that features a plethora of communication channels and messaging optimization tools. Kaleyra Video is the real-time communication channel that complements Talisma’s offering by implementing a WebRTC based technology that does not require third party software or installations. Kaleyra Video is set to integrate directly with Talisma’s Chat & Co-Browse platform so customers never leave their current platform, and customer service agents can respond to enquiries quickly while sharing screen views.
Talisma is partnering with Kaleyra to enhance the real-time aspect of its customer journey. Kaleyra Video is Kaleyra’s WebRTC, Real Time Communication, audio and video calling solution which can be natively integrated directly into existing digital touchpoints, such as a web browser or app, via SDKs or APIs to leverage real-time sales, customer service and collaboration.
As the only provider of Video and Co-browse CX platforms in India, Talisma supports customer engagement by seamlessly connecting Sales and Customer Service teams with customers. This unique service combines the power of co-browsing, chat, video chat, and voice chat, offering a comprehensive solution that breaks the digital divide, enhances sales efficiency, and fosters better customer satisfaction.
“Talisma has always been at the forefront of transforming customer experience for enterprises. With this partnership with Kaleyra, our solutions fit into the strategic and tactical directions needed in the industry to continue to transform customer experience and engagement,” said Dr. Raj Mruthyunjayappa, Managing Director, Talisma Corporation.
Sandesh Sarang, Managing Director for Kaleyra India / APAC & MEA region, said, “it just makes good business sense to partner with a company like Talisma which focuses on digital customer engagement. Their platform is innovative, comprehensive and omnichannel, which are all key elements of Kaleyra’s business as well. We are confident that, through this partnership, Kaleyra Video, an already highly customizable audio and video WebRTC calling product, will continue to support high quality and secure calls to complete the real-time customer experience.” 
