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The committee emphasised that a dignitary using the state protocol lounge at King Shaka International Airport should not experience any differences in service in any of these facilities. The Chairperson of the committee, Mr Supra Mahumapelo, urged officials to ensure that a mechanism is put in place to promote the disclosure of client satisfaction with the service provided in order to ensure ongoing improvement in services.
The committee also highlighted the security risk posed by energy challenges for international dignitaries using these airport lounges. The committee suggested that the department should consider proposing that they are exempted from load-shedding, as with other national key point sites. Members of the committee said it would be an intolerable embarrassment to the country if a head of state arrived at one of these facilities in the dark because of load-shedding.
The committee’s visit to the state protocol lounge at King Shaka International Airport yesterday forms part of the committee’s week-long oversight programme to inspect the department’s facilities and premises, including a visit to the Diplomatic Academy.
The committee also visited the site that has been identified in Midrand for building the Pan African Parliament’s headquarters. At the site, the committee received briefings from the departments of International Relations and Public Works and Infrastructure, on the state of the project, which started in 2004.
Although no concrete progress report was provided by both departments, the committee heard that R3.2 million is paid monthly for rental towards the accommodation of the PAP at Gallagher Estate in Midrand.
Distributed by APO Group on behalf of Republic of South Africa: The Parliament.
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