A data released by the Public Grievance Monitoring System (PGMS) of the Delhi government on Wednesday pointed out that the maximum number of grievances pertained to the Delhi Police.
Between February 14, 2015, and July 27, 2016, as many as 16,906 grievances were received regarding the Delhi Police, out of which 28 per cent (4,733) remained unattended.
Police attended to 12,173 complaints, out of which in 80 per cent of the cases people expressed dissatisfaction.
"We have sought time from the Delhi Police Commissioner to apprise him about the high number of unattended cases and police's failure in successfully redressing the complaints," Gopal Mohan, adviser to Chief Minister Arvind Kejriwal, said on Wednesday.
The PGMS data also shows that not even one complainant reported that they were satisfied with Police Control Room action on their complaints.
The data revealed that the highest number of cases were pertained to police inaction like non-registration of FIRs. As many as 1,743 complaints were of police inaction, out of which 25 per cent went unattended.
Similarly, 1,477 grievances of crime against women like harrassment, rape, kidnapping and molestation were registered, out of which 25 per cent went unattended.
As many as 1,107 plaints were taken up by the police, out of which 75 per cent complainants remained dissatisfied.
As many as 623 grievances about violence, including physical violence, torture and threats were reported, out of which 34 per cent were unattended, the PGMS data said.
Mohan said that the PGMS representatives had held several meetings with the police nodal officer and apprised him of these facts.
"The concerned authorities on their part say they are facing manpower shortage, due to which cases go unattended," Mohan said.
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